Last updated: August 23, 2026

Welcome to VapNexo. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Age Restriction

You must be at least 21 years old to purchase or use any products from VapNexo.

By placing an order, you confirm that you are of legal age to purchase nicotine-containing products in your jurisdiction. We reserve the right to request age verification at any time and to cancel any order if we cannot confirm your age.

Our products contain nicotine, an addictive chemical. Keep all products out of reach of children and pets.

2. Product Information

  • We strive to display product images, descriptions, and pricing as accurately as possible. However, minor variations may occur due to lighting, screen settings, or manufacturer updates.
  • Product specifications, flavors, and availability are subject to change without notice.
  • Nicotine strengths are clearly labeled on each product. It is your responsibility to select the appropriate strength.

3. Orders & Payment

3.1 Order Acceptance

  • All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.
  • You will receive an order confirmation email after placing your order. This does not constitute acceptance of your order. A shipping confirmation email indicates acceptance.

3.2 Pricing

  • All prices are listed in USD and exclude applicable taxes and shipping fees unless otherwise stated.
  • We reserve the right to modify prices at any time without prior notice. Prices at the time of checkout are final.

3.3 Payment Methods

  • We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods displayed at checkout.
  • Payment must be received in full before orders are processed and shipped.

4. Shipping & Delivery

4.1 Processing Time

  • Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
  • Orders placed after 2:00 PM EST will be processed the next business day.

4.2 Shipping Methods

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day (order must be placed before 12:00 PM EST)

4.3 Shipping Restrictions

  • We currently ship within the United States. International shipping may be available to select countries — please contact us for details.
  • We do not ship to states or jurisdictions where nicotine products are prohibited. It is your responsibility to ensure compliance with local laws.

4.4 Delivery Issues

  • VapNexo is not responsible for delays caused by customs, weather, carrier issues, or incorrect shipping addresses provided by the customer.
  • If your package is lost or damaged during transit, please contact our customer support within 14 days of the expected delivery date.

5. Returns & Refunds

5.1 Unopened Products

  • We accept returns of unopened, unused products within 30 days of delivery.
  • Products must be in their original packaging with all seals intact.
  • Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, defective product, or shipping damage).

5.2 Defective Products

  • If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the product and packaging.
  • We will provide a replacement or full refund, including return shipping costs, upon verification.

5.3 Refund Processing

  • Approved refunds are processed within 5-7 business days after we receive the returned product.
  • Refunds are issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

5.4 Non-Returnable Items

  • Due to health and safety regulations, opened or used products cannot be returned or exchanged.
  • Disposable vapes and e-liquids that have been opened are final sale.

6. Health & Safety Warning

WARNING:

  • Our products contain nicotine, an addictive chemical known to the State of California to cause birth defects or other reproductive harm.
  • These products are intended for use by adults aged 21 and older who are already nicotine consumers.
  • Do not use if you are pregnant, breastfeeding, or have a history of heart disease, high blood pressure, diabetes, or any other medical condition. Consult a healthcare professional before use.
  • If you experience any adverse reactions, discontinue use immediately and seek medical attention.
  • These products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or condition.

7. Intellectual Property

  • All content on the VapNexo website, including logos, trademarks, text, images, graphics, and product designs, is the property of VapNexo or its licensors and is protected by applicable intellectual property laws.
  • You may not reproduce, distribute, modify, or use any content from our website without prior written consent from VapNexo.
  • "VapNexo" and all related logos are trademarks of VapNexo. All other trademarks mentioned on our website are the property of their respective owners.

8. User Conduct

By using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Provide false or misleading information
  • Attempt to gain unauthorized access to our systems or user accounts
  • Interfere with the proper functioning of our website
  • Use our website for any fraudulent or unlawful purpose
  • Resell our products without authorization

9. Disclaimer of Warranties

  • Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied.
  • VapNexo disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Limitation of Liability

  • To the fullest extent permitted by law, VapNexo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of our website or products.
  • Our total liability for any claim arising from your use of our website or products shall not exceed the amount you paid for the specific product(s) giving rise to the claim.
  • Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless VapNexo, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of our website, your violation of these Terms, or your violation of any rights of another party.

12. Governing Law & Dispute Resolution

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of [Your State], United States, without regard to its conflict of law principles.
  • Any dispute arising from these Terms or your use of our website shall first be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.
  • You waive any right to participate in a class action lawsuit or class-wide arbitration against VapNexo.

13. Changes to Terms

  • We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website.
  • Your continued use of our website after changes are posted constitutes acceptance of the revised Terms.
  • We encourage you to review this page periodically for updates.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

VapNexo Email: [email protected]

Phone: +447723276337

Address: No. 96 Woh Wah Street, Kwun Tong,HongKong